Effective Date: July 28, 2025
At Pixen Frames, your privacy is our top priority. This document explains how we collect, use, and safeguard your personal information when you use our website and services. By accessing or using our platform, you consent to the terms outlined below.
1. Information We Collect
We gather personal data when you interact with our website or place an order:
- Identity Data: Name, email address, phone number, billing/shipping address
- Payment Information: Card details (processed via secure third-party payment gateways only)
- Uploaded Images: Personal photos provided to create custom frames
- Technical Data: IP address, browser type and version, device information, cookies, and usage data
2. How We Use Your Data
Your personal information is used for the following purposes:
- Processing and fulfilling orders
- Providing personalized shopping and preview experiences
- Communicating order updates, offers, and newsletters
- Improving website functionality and user experience
- Detecting fraud and ensuring legal compliance
3. Image & Data Storage
Any photos you upload are used solely to create your custom frames. They are stored securely and removed from our servers after order completion—unless you explicitly request otherwise.
4. Data Sharing
We do not sell or rent your personal information. Data may be shared with:
- Payment Gateways — for transaction processing
- Shipping Partners — to deliver your order
- Legal Authorities, if required by law
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience, track site performance, and provide personalized content. You can control or disable cookies in your browser settings.
6. Data Security
We employ industry-standard security measures (e.g. encryption, secure servers) to protect your data. While we strive to keep your information safe, no system is completely foolproof.
7. Your Privacy Rights
You have the following rights regarding your personal data:
- Access or correct your data
- Request deletion of your account or data
- Opt-out of promotional emails
To exercise any of these rights, contact pixenframes@gmail.com.
8. Third-Party Links
Our website may include links to other sites. We are not responsible for the privacy practices of linked websites. We encourage you to review their policies separately.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted here with the revised date.
10. Contact Us
If you have questions or concerns about this policy, please reach out:
📧 Email: pixenframes@gmail.com
📞 Phone: +91 96284 22840