Effective Date: July 28, 2025

At Pixen Frames, every product is custom-made with care to preserve your memories beautifully. As our products are personalized, we follow a specific return and refund policy to ensure fairness and transparency.

🔄 Return Policy

Since our photo frames are custom-made with your uploaded images, we do not accept returns unless the product is:

  • Damaged in transit
  • Defective or incorrectly printed
  • Wrong item received

To be eligible for a return, the issue must be reported within 48 hours of delivery.

🚨 How to Request a Return

If you receive a damaged or incorrect item:

  1. Email us at pixenframes@gmail.com within 48 hours of receiving the product.
  2. Include your Order ID, photos of the product and packaging.
  3. Our team will verify and initiate the return or replacement process.

Products returned without prior confirmation will not be accepted.

💰 Refund Policy

Refunds are processed in the following cases:

  • If your order is cancelled before processing begins.
  • If we’re unable to deliver your order.
  • If you receive a damaged or defective item, and choose a refund instead of a replacement.

Once approved, your refund will be credited to your original payment method within 5–7 business days.

❌ Cancellations

Orders can only be cancelled within 6 hours of placement, provided customization work hasn’t begun.

Once the photo has been processed or printed, cancellations are not possible.

📦 Exchanges

We offer free replacement for:

  • Broken or damaged frames received
  • Incorrect image or product delivered

Just contact us within 48 hours, and we’ll make it right at no extra cost.

📞 Contact Us

For any return or refund-related concerns, please get in touch:

📧 Email: pixenframes@gmail.com
📞 Phone: +91 96284 22840